Shipping and returns

Please check the delivery address on the order form to ensure your order is delivered correctly.
Jabugo Real is not responsible for delays and incorrect deliveries caused by incorrect or incomplete addresses.

All shipments are delivered during business hours and not at specific times.

Orders are not delivered on Saturdays, Sundays or public holidays, and cannot be delivered to PO boxes.

If you are not at home at the time of delivery you will receive an email from the transportation agency regarding your shipment status. If no action has been taken within 10 days the order will be cancelled and returned to JABUGO REAL, who will refund the amount minus the shipping fee incurred.

Shipping to the Peninsula, Balearic Islands and Portugal

These shipments are free when choosing any product in the store and are made with the freight ASM / MRW / SEUR with 24/72 hours service.

DestinationShippingDelivery*
Spain (Peninsula)FREE24/48 hours
Balearic IslandsFREE48/72 hours
PortugalFREE48/72 hours

* Estimated delivery times on weekdays and from the date of payment confirmation.

You can only send the order to a single address with an unlimited delivery amount. If you want the order delivered to different addresses, you must make a separate order for each address.

You can place your order via email for urgent deliveries or shipments to the Canary Islands, Ceuta and Melilla pedidos@jabugoreal.es . We will send a customized estimate.

The transportation agency will send you an email with your tracking number and delivery date so that you can track your shipment.

You must sign a delivery note with the number of packages delivered upon receiving your order. Please contact the customer service department of Jabugo Real ASAP with any delivery issues.

If you are not home at the time of delivery the transportation agency will get in touch to arrange a new delivery.

Money back guarantee

Jabugo Real guarantees the optimum quality and condition of the pieces sent. Not only are we backed by our experience, but our products also consistently meet the quality standard adopted on 10 January 2014 for Iberian hams, shoulders and loins. Certified by Quality Certificate , company authorized by the competent authorities to ensure the product quality specified on the label.

If the product has any incidence , we'll handle pick up and replacement at no cost to you. Please send an email to pedidos@jabugoreal.es , indicating your order number, the issue and a number where we can reach you, or use the contact section on the website, and we'll call you as soon as possible.

The product must have its label.

You have 10 days from receipt to exchange it or receive a refund if there is no issue with the product. Shipping costs in this case are paid by you. The requirements for exchanging or returning a product are:

  • Invoice number
  • The product must be in the same condition as it was when it was delivered.
  • Please keep the original label and packaging

Jabugo Real will take care of picking up your order. Once we check the product's condition, we will refund the order total minus shipping expenses.

Changes to your order after it has been processed will not be possible until we have received the product. We will handle it as we would a return in this case.

Jabugo Real also has a customer service department that can answer any questions you have about your Iberian ham product: handling, storage, serving.

Call us FREE at 900 189 000 or send an email to info@jabugoreal.es , we would be happy to help you.